Privacy Policy – Bestour MIEC Sdn Bhd

Effective Date: [1^st June 2023]

This Privacy Policy outlines the practices and policies regarding the collection, storage, use, and protection of personal data by [BESTOUR MIEC SDN BHD] (“we,” “us,” or “our”). We are committed to safeguarding the privacy and confidentiality of the information provided to us. This policy applies to all data collected through our website, services, applications, and any other means of data collection.

Information Collection

We may collect the following types of personal information from you:

1. Contact information: including your name, address, email address, and phone number.
2. Identification information: such as your passport details or identification card number.
3. Payment information: including credit card details or other financial information necessary for processing transactions.
4. Travel preferences: such as meal preferences, seating preferences, or special assistance requirements.

We collect this information when you make a booking, subscribe to our services, or interact with us through our website or other channels.

Use of Personal Information

We use your personal information for the following purposes:

1. To provide the services you request, such as making travel arrangements, issuing tickets, and confirming bookings.
2. To communicate with you regarding your bookings, inquiries, or updates related to our services.
3. To process payments, refunds, or claims related to your bookings.
4. To personalize your experience by offering tailored services, promotions, or recommendations based on your preferences.
5. To comply with legal obligations, such as providing information to regulatory authorities or law enforcement agencies when required.
6. To improve our services, conduct market research, or analyze customer preferences and behavior.
7. To protect our rights, property, and safety, and those of our customers and employees.

Disclosure of Personal Information

We may share your personal information with the following parties:

1. Service providers and partners: We may disclose your information to third-party service providers who assist us in delivering our services, such as airlines, hotels, transportation providers, tour operators, and insurance companies. These providers are contractually bound to protect your personal data and use it only for the purposes specified by us.
2. Business partners: We may share your information with business partners or affiliates who collaborate with us to offer complementary services, promotions, or packages.
3. Legal and regulatory authorities: We may disclose your information when required by law, court order, or to comply with legal obligations, such as providing information to immigration or customs authorities.
4. Corporate transactions: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the relevant third party involved in the transaction.

We do not sell or rent your personal information to third parties for marketing purposes.

1. We want to be clear that we do not and will not sell your Personal Data to third parties. However, we may share your personal data with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you; and in the past 12 months, we have not sold your Personal Data to any third party.

Data Security

We take appropriate measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

1. Implementing physical, technical, and organizational security controls to protect personal data.
2. Restricting access to personal information to authorized personnel only.
3. Regularly monitoring and testing our systems and infrastructure for vulnerabilities.
4. Training our employees on data protection and security practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce our agreements. We review the retention periods periodically to ensure they align with applicable laws and regulations.

Individual Rights

You have the right to:

1. Access your personal information held by us.
2. Rectify any inaccurate or incomplete personal information.
3. Request the deletion of your personal information, unless retention is necessary for legal or legitimate business purposes.

International Data Transfers

As part of our services, your personal information may be transferred to recipients in countries outside the jurisdiction where you reside. We ensure that appropriate safeguards are in place to protect your data during such transfers, such as the use of standard contractual clauses or relying on the recipient’s certification under relevant international frameworks.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings or our cookie consent management tool. For more information, please refer to our Cookie Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at: william@bestourmiec.com.my

We will respond to your inquiries and address your concerns promptly and in accordance with applicable data protection laws.

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

End of Privacy Policy